Shipping Policy

Thank you for shopping with Tahi Jewelry. We take great care in preparing and shipping every order.

Order Processing

Unless otherwise stated on the product page, in-stock orders are typically processed within 1–3 business days. Orders are not processed on weekends or public holidays.

Processing time is separate from shipping time. Personalized, made-to-order, preorder, or special-request items may require additional preparation time. Any extended processing time will be disclosed on the applicable product page or communicated after purchase.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout based on the destination and order value.

Delivery estimates begin after an order has been processed and transferred to the carrier. Carrier delivery dates are estimates and are not guaranteed. Tahi Jewelry is not responsible for delays caused by weather, carrier disruptions, holidays, customs processing, incorrect addresses, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking information to update.

Address Changes

Customers are responsible for providing a complete and accurate shipping address. If you need to make a change, contact us as soon as possible through our Contact page.

We cannot guarantee that an address can be changed after an order has been placed. Once an order has shipped, we cannot redirect it.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the package can be shipped again.

Signature Requirement

For security, high-value orders may require an adult signature upon delivery. The signature requirement cannot always be removed after the order has shipped.

International Orders

International shipping availability, rates, and delivery estimates are displayed at checkout.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost collected by Tahi Jewelry.

International deliveries may experience customs delays that are outside our control.

Shipping Delays

If we are unable to ship your order within the time originally promised, we will contact you with an updated estimated shipping date. You may accept the delay or cancel the unshipped order for a full refund.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, contact us within 48 hours of delivery. Please retain the product, packaging, and shipping materials and provide photographs so we can assist with the carrier claim.

If tracking shows no movement or the package appears to be lost, contact us so we can investigate with the carrier.

Tahi Jewelry is not responsible for packages that have been confirmed as delivered by the carrier and are later lost or stolen. However, we will make every reasonable effort to help you work with the carrier.

Contact Us

If you have questions about an order or shipment, please contact us through the Contact page and include your order number.